Emergency Call Out

A combination of good design and planned preventative maintenance helps improve system reliability and increase system availability to the ideal figure of 99.999%. However, in the real world where system failures are a reality, Workspace Technology recommends the implementation of onsite emergency callout break fix support contracts.

1. Service Level Agreement
Data centres have different levels of criticality depending on their purpose. Different types of plant will also have variable priority levels dependant on their potential impact on critical IT services. A flexible approach allows service level agreements to be tailored in order to support individual customer requirements.

2. Equipment Repair
Access to a nationwide pool of service engineers allows 24x365 emergency response to a wide range of mission critical equipment. Field service engineers can be dispatched to diagnose and, where possible, repair faults during the initial callout.

3. Site Field Spares
The advanced deployment of "Site Spares" kits on critical equipment can significantly improve the meantime to repair providing the field service engineers with instant access to specialist replacement parts.

Workspace Technology offers a range of Standard, Premium and Comprehensive, next day to 24/7 service level options.

Standard

Routine maintenance with access to our call-out service. All newly supplied products covered within warranty period.

Comprehensive

Provides full service including call-out charges and equipment replacement both in and out of warranty.

Please refer to service contracts for full terms and conditions.

Contact us to organise your Emergency Call Out contract so that you can get back up and running as soon as possible.