Remote monitoring services
With a proven track record in designing, building and managing data centre infrastructure, Workspace Technology is ideally-positioned to assume responsibility for the management of your mission critical power and data centre assets. ‘Intouch’ is a 24/7 remote monitoring service designed to view your mission critical infrastructure. Our Technical Support team will monitor and investigate alarm conditions as and when they occur, diagnosing, fixing where possible and arranging for site attendance when deemed appropriate by invoking the ‘Support’ contract SLA on behalf of the client.
There are three remote monitoring services options from which to choose:-
Benefits of Intouch include:
- Online Data Centre system management tool
- Internal staff can focus on core business process
- Fixed and documented deliverables
- Instant online access to network status, performance and outstanding issues
- Pro-active, interactive and reactive focus on the critical infrastructure
- Extensive and proactive monitoring of key performance indicators
- Short and long term performance degradation can be detected and corrected in advance
- Accurate capacity budgeting to make a trend analysis for future resource requirements
The service is designed to detect and provide an alert to the early warning signs of a potential disaster. The remote system polls the network of nodes which in turn poll the local sensors attached 24×365 and alerts any out of line conditions as they occur.
Workspace Technology will design management and monitoring systems to deliver effective information gathering.
|Temperature/Humidity||Enables high or lower temperature / humidity events to be recorded and escalated. Typical high temperature events may be due to malfunctioning AC systems.|
|Water/Moisture||Leak detection will identify any associated condensate or system pipe leaks which may cause damage to the facility.|
|Power||Power monitoring enables threshold triggers, power failures or power quality events to be recorded and escalated.|
|Volt Free Contacts||Volt free contacts can be programmed to support a complete range of equipment including fire suppression systems, generators, air conditioning and UPS equipment.|
|Access Control / Security||Systems can be interfaced with access control to provide enhanced security.|
Intouch can be enhanced with an IP LAN Pan/Tilt/Zoom camera deployment to allow remote surveillance for the room. This enable the Intouch support team to view an area at the time of alert, capture a series of images for future reference or to hone in on a specific area.
Network Operation Centre
Intouch services are managed from our Network Operation Centre facility located in Sutton Coldfield. Utilizing state of the art Data Centre Infrastructure Management (DCIM) tools service team will ensure business continuity, equipment security and energy performance 24 x 365. Supervising from our central management platform our team can help drive improve performance and react quickly in all situations. Once a condition is detected and alarm priority identified, Workspace Technology’s Network Operations Team assumes a contact procedure pre-defined with the client. Workspace Technology can deploy instant messages through SMS and email. When combined with service contracts, faults can be logged and engineers dispatched without the intervention of the client.
Intouch offers a number of service options including Standard, Premium and Comprehensive to suit individual client requirements.
As detailed below this enables customers to choose from basic monitoring, fault management through to extensive predictive analysis and reporting.
Monthly or quarterly management reports detail activity for key performance indicators. Reports summarise infrastructure activity, review threshold settings and analyse priority alarm activity reports.
The enhanced predictive analysis service provides insight into short and long term degradation and trend analysis for future equipment and resource requirements. As an example, Workspace Technology can predict the growth of power utilisation and advice and plan for room upgrades or design changes to ensure levels of availability are maintained.
Monthly Management Report
Monthly management reports detail activity for key performance indicators. Reports summarise infrastructure activity, review threshold settings and analyse priority alarm activity reports.
The enhanced predictive analysis service provides insight into short and long term degradation and trend analysis for future equipment and resource requirements. As an example, Workspace Technology can predict the growth of power utilisation and advise and plan for room upgrades or design changes to ensure levels of availability are maintained.