Data Centres typically house mission critical I.T equipment which drive essential business functions and services. The failure of mission critical data centre infrastructure very often will result in significant disruption to business operations. The cost of data centre infrastructure downtime can be crippling, therefore it is essential that effective data centre support contracts are implemented.
Very often Data Centre Managers are focused on performance and availability of core ICT services, with little opportunity or the means to manage optimum energy efficiency within their facilities, and as a consequence the data centre PUE will slowly drift from the peak design capability. This drifting PUE will cost organisations many tens of thousands of pounds in wasted energy due to inefficient deployment of data centre infrastructure, unbalanced arrangements and poor configuration selections.
Workspace Technology not only has the ability to deliver planned preventative maintenance and associated break fix callout on a wide range of cooling, UPS, generator, fire suppression and associated infrastructure but also has the required expertise and knowledge required to offer enhanced “optimisation” services specific to data centre environments. These optimisation services can help contribute to data centre energy bill reductions.
Workspace Technology’s Maintenance & Support Services are summarised below;
The table below provides an overview of the capabilities that data centre and facilities managers should assess when selecting service partners.
Essential Data Centre Service Partner Service Selection Criteria
|Service Partner Selection Criteria||Priority Level|
|Data Centre “Optimisation” Services to help improve performance and reduce PUE*||Essential|
|Understanding of PUE Metric||High|
|Working knowledge of the latest EU Code of Conduct for Data Centre Best Practices||High|
|EU Code of Conduct Endorser Status||High|
|Understanding of the effects of virtualization on Data Centre Infrastructure||High|
|Employ Experienced Data Centre Expertise||Essential|
|Provide a range of emergency callout “Break Fix” Service and Support||Essential|
|Provide Planned Preventative Maintenance across a broad range of equipment||Essential|
|Ability to Provide Remote Managed Energy Monitoring & Reporting||Medium|
|Understanding of Current ASHREA Class A1 data centre environmental standards||High|
|Ability to provide full time On-site Facilities Engineers||Medium|
|Ability to provide a range of Data Centre Performance Audits||High|
|Provide data centre centric Technical Support Centre||Essential|
|Provide remote data centre management or monitoring services||Medium|
For further information on Workspace Technology’s Maintenance & Support Services please call 0121 354 4894.