Intouch

Online remote managed services

Workspace Technology’s Intouch service provides clients with a 24×365 on-line pro-active data centre or building facility management service. Intouch covers all aspects of the environment, including power distribution, environmental and security monitoring, UPS, fire detection and air-conditioning equipment status.

The levels of service range from basic monitoring, to extensive predictive analysis and reporting, through to complete facility management.

Benefits of Intouch include:-

  • Online Data Centre system management tool
  • Internal staff can focus on core business process
  • Fixed and documented deliverables
  • Instant online access to network status, performance and outstanding issues
  • Pro-active, interactive and reactive focus on the critical infrastructure
  • Extensive and proactive monitoring of key performance indicators
  • Short and long term performance degradation can be detected and corrected in advance
  • Accurate capacity budgeting to make a trend analysis for future resource requirements

Information Gathering

The service is designed to detect and provide an alert to the early warning signs of a potential disaster. The remote system polls the network of nodes which in turn poll the local sensors attached 24×365 and alerts any out of line conditions as they occur.

Workspace Technology will design management and monitoring systems to deliver effective information gathering.

Example Sensors / Alarms
Sensor Alarm Event
Temperature/Humidity Enables high or lower temperature / humidity events to be recorded and escalated. Typical high temperature events may be due to malfunctioning AC systems.
Water/Moisture Leak detection will identify any associated condensate or system pipe leaks which may cause damage to the facility.
Power Power monitoring enables threshold triggers, power failures or power quality events to be recorded and escalated.
Volt Free Contacts Volt free contacts can be programmed to support a complete range of equipment including fire suppression systems, generators, air conditioning and UPS equipment.
Access Control / Security Systems can be interfaced with access control to provide enhanced security.

Intouch can be enhanced with an IP LAN Pan/Tilt/Zoom camera deployment to allow remote surveillance for the room. This enable the Intouch support team to view an area at the time of alert, capture a series of images for future reference or to hone in on a specific area.

Network Operation Centre

The Intouch service is managed from our 24×365 Network Operation Centre facility located in Sutton Coldfield.

Once a condition is detected and alarm priority identified, Workspace Technology assumes a contact procedure pre-defined with the client. Workspace Technology can deploy instant messages through SMS and email. When combined with service contracts, faults can be logged and engineers dispatched without the intervention of the client.

Monthly Management Report

Monthly management reports detail activity for key performance indicators. Reports summarise infrastructure activity, review threshold settings and analyse priority alarm activity reports.

The enhanced predictive analysis service provides insight into short and long term degradation and trend analysis for future equipment and resource requirements. As an example, Workspace Technology can predict the growth of power utilisation and advise and plan for room upgrades or design changes to ensure levels of availability are maintained.